Frequently Asked Questions
Please reach us at contact@baseerahacademy.org if you cannot find an answer to your question.
What is Baseerah Academy?
Baseerah is a psycho-educational organization led by experienced community members and mental health professionals, serving as a bridge between the field of mental health and the lived experiences of the Muslim community.
What kind of services does Baseerah Academy offer?
Baseerah Academy offers mental health and wellness educational programs including live webinars, workshops, trainings and infographics developed by teams of expert community members and qualified mental health professionals to help raise mental-health awareness and strengthen well-being.
How can I contact Baseerah for feedback or questions?
You can reach us at contact@baseerahacademy.org.
Why would I subscribe to Baseerah?
When you subscribe to Baseerah, you’ll receive:
- Early notifications about upcoming events
- Direct links to attend all our sessions
- Summaries and key takeaways after each event
How can I receive the webinar link?
Fill out our subscription form and you’ll receive an email with the link to join the webinar.
Can I share the infographics or summaries with others?
Yes! We love sharing mental-health knowledge. We encourage everyone to subscribe so they can receive our resources, tips, and updates about upcoming events.
Can people outside the US subscribe?
Yes, we would love that! Just keep in mind that our resources and educational materials are mainly designed for Muslims living in the United States.
Can you add this email to your subscription list?
We’d love to help! However, part of our mission is to empower our community members to make their own choices. Joining our subscription list is something individuals must opt into themselves — we can’t add anyone without their consent.
Please share our subscription link baseerahacademy.org with the person and encourage them to subscribe if they’re interested. In addition, for legal and privacy reasons, we are not allowed to add people to our email list without their direct permission.
I’d like to support your team. How can I do that?
We’d love your support! You can email us at contact@baseerahacademy.org and let us know how you’d like to help.
I'm not receiving any emails from Baseerah Academy even after subscribing. Why?
After subscribing, you should receive a confirmation email from Baseerah Academy.
If you don’t see it, please check your spam or junk folder and mark Baseerah as a safe sender.
There are a few common reasons this might happen:
- Email was entered incorrectly. Please try subscribing again in case there was a typo.
- Inbox is full. If your inbox is at capacity, our emails may bounce back. Please make sure you have space.
- Email landed in a different tab. Search your inbox for “Baseerah” to see if it was sorted into the Promotions, Updates, or Social tab (common in Gmail).
- Emails went to spam. Some providers automatically filter new senders.
If none of these fix the issue, feel free to contact us at contact@baseerahacademy.org and we’ll be happy to assist!
How to mark Baseerah as a safe sender?
Marking Baseerah Academy as a safe sender helps make sure our emails reach your inbox every time. Here’s how to do it in the most common email providers:
Gmail:
- Open any email from Baseerah Academy.
- Click the three dots in the top-right corner of the email.
- Select “Add Baseerah Academy to Contacts list.”
- If our email is in Spam, open it and click “Report not spam.”
Outlook / Hotmail:
- Open any email from Baseerah Academy.
- Click the three dots (…) next to the sender name.
- Select “Add to Safe Senders.”
- Or go to Settings → Junk Email → Safe Senders and add: contact@baseerahacademy.org
Yahoo Mail:
- Open an email from Baseerah Academy.
- Click on the sender name.
- Choose “Add to contacts.”
- If the email is in Spam, mark it as “Not Spam.”
Apple Mail (iPhone/Mac):
- Open the email from Baseerah Academy.
- Tap or click the sender name.
- Select “Add to VIP” or “Add to Contacts.”